Privacy Policy
Maharaj’s Mechanical Services & Transport PTY LTD
Website: maharajsmechanical.com.au
Last Updated: 4 March 2026
1. Introduction
Maharaj’s Mechanical Services & Transport PTY LTD (ABN: 23 660 861 076) (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our business and website at maharajsmechanical.com.au (“the Website”).
This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
By using our Website or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
2. About the Australian Privacy Principles
The Australian Privacy Principles (APPs) regulate the way organisations collect, use, disclose, store, and provide access to personal information. There are 13 APPs that govern our handling of your personal information. For more information about the APPs, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
3. What Personal Information We Collect
We may collect the following types of personal information from you:
3.1 Identity & Contact Information
- Full name
- Phone number
- Email address
- Postal or business address
3.2 Vehicle & Business Information
- Vehicle make, model, and registration number
- Fleet details and vehicle configuration
- Business name and ABN
- Nature of services required
3.3 Technical & Website Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on the Website
- Referring website or search engine
- Device type and operating system
- Cookie data and session information
3.4 Payment Information
- Invoice and billing details
- Payment method information
We do not store full credit card details on our systems. Payment processing is handled by authorised third-party payment providers.
3.5 Communications
- Enquiries and messages submitted via our contact or booking form
- Email and telephone communications with our team
- Records of services provided and service history
4. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you — when you complete our online booking or enquiry form, call us, email us, or visit our premises
- From our Website — through cookies, web analytics tools, and contact forms
- From third parties — such as referring businesses, fleet managers, or industry contacts who engage our services on your behalf
- From publicly available sources — such as business directories or industry registers
We will only collect personal information by lawful and fair means and will not collect information in an unreasonably intrusive manner.
5. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following primary purposes:
- To provide, manage, and improve our heavy vehicle mechanical services
- To respond to your service enquiries and booking requests
- To communicate with you regarding your vehicle, service appointments, and repairs
- To process payments and issue invoices
- To maintain accurate service and maintenance records for your vehicles
- To comply with our legal and regulatory obligations under Australian law
- To send you service reminders, maintenance updates, or relevant promotional communications where you have consented to receive them
- To improve our Website and overall customer experience
- To manage and resolve complaints or disputes
We will not use your personal information for any purpose that is unrelated to our services without your prior consent.
6. Marketing Communications
We may send you service reminders, promotional offers, or industry updates from time to time. You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email we send
- Contacting us directly at maharajsmechanical@gmail.com with your opt-out request
We will process all opt-out requests promptly and within a reasonable timeframe. Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related communications.
7. Disclosure of Personal Information
We may disclose your personal information to the following third parties where necessary:
7.1 Service Providers
- Parts suppliers and third-party contractors engaged to assist with vehicle repairs
- Payment processing providers
- IT service providers and website hosting companies
- Email and communication platform providers
7.2 Legal and Regulatory Bodies
- Regulatory authorities, law enforcement agencies, or government bodies where required by law
- Courts or tribunals in connection with legal proceedings
7.3 Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer in accordance with our obligations under the Privacy Act 1988 (Cth).
We will not sell, rent, or trade your personal information to any third party for their own marketing purposes.
8. Overseas Disclosure
Some of our third-party service providers — including cloud storage, email platforms, and analytics tools — may store or process data outside of Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
By using our Website and services, you consent to the potential disclosure of your personal information to overseas recipients for the purposes described in this Privacy Policy.
9. Cookies and Website Analytics
Our Website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our Website.
9.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences and activity.
9.2 How We Use Cookies
We use cookies for the following purposes:
- Essential cookies — required for the Website to function correctly
- Analytics cookies — to understand how visitors use our Website (e.g. Google Analytics)
- Marketing cookies — to deliver relevant advertising and track campaign performance
9.3 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our Website.
10. Google Analytics
Our Website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about how visitors use our Website. This information is used to compile reports and improve our Website. Google may transfer this information to third parties where required by law or where third parties process the information on Google’s behalf.
For more information about how Google handles data, visit www.google.com/policies/privacy. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.
11. Data Security
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative measures to protect it from unauthorised access, misuse, loss, modification, or disclosure.
These measures include:
- Secure socket layer (SSL) encryption on our Website
- Restricted access to personal information within our organisation
- Secure storage of physical and digital records
- Regular review of our security practices and procedures
While we take reasonable steps to protect your personal information, no data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or from our Website.
12. Retention of Personal Information
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Australian laws and regulations. When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
Service and vehicle maintenance records may be retained for extended periods to support compliance, warranty, and legal requirements.
13. Your Rights — Accessing and Correcting Your Personal Information
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any personal information that is inaccurate, incomplete, or out of date
- Request deletion of your personal information in certain circumstances
- Complain about a breach of the Australian Privacy Principles
13.1 How to Make an Access or Correction Request
To request access to or correction of your personal information, please contact us in writing at:
📧 maharajsmechanical@gmail.com 📞 0432 813 916 📍 217 Grange Ave, Marsden Park, NSW 2765
We will respond to your request within 30 days. In some circumstances, we may be required to verify your identity before processing your request. We will not charge a fee for making an access or correction request, although we may charge a reasonable fee for the cost of providing access where permitted by law.
14. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us by contacting:
📧 maharajsmechanical@gmail.com 📞 0432 813 916
We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au 📞 1300 363 992 📍 GPO Box 5218, Sydney NSW 2001
15. Children’s Privacy
Our Website and services are directed at businesses and adult individuals. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete the information.
16. Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology. The updated Privacy Policy will be posted on our Website with the revised date noted at the top of the document.
We encourage you to review this Privacy Policy periodically. Your continued use of our Website following any changes constitutes your acceptance of the updated Privacy Policy.
18. Contact Us
For all privacy-related enquiries, access requests, correction requests, or complaints, please contact us at:
Maharaj’s Mechanical Services & Transport PTY LTD 📍 217 Grange Ave, Marsden Park, NSW 2765 📞 0432 813 916 📧 maharajsmechanical@gmail.co] 🌐 maharajsmechanical.com.au
This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Last reviewed and updated: 4 March 2026.
Legal Disclaimer
This Privacy Policy has been prepared as a general guide based on the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It is recommended that this document be reviewed by a qualified Australian legal practitioner before publishing to ensure it accurately reflects your specific business operations, data handling practices, and any applicable state or territory legislation. Maharaj’s Mechanical Services & Transport PTY LTD should update this policy whenever business practices change or new data collection methods are introduced.
Key Australian legislation relevant to this policy:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs) — Schedule 1, Privacy Act 1988
- Spam Act 2003 (Cth) — governing commercial electronic messages
- Do Not Call Register Act 2006 (Cth) — governing telemarketing calls
- Competition and Consumer Act 2010 (Cth) — consumer protection obligations
